Elixir Play is proud of the quality of our products. From the date of purchase, we will honour a warranty for 1 year (in countries that mandate longer terms, we will honour this).
In the rare event that you have an issue with the workmanship or materials of your product, we will replace the defective product with a new one. Please note that our warranty does not cover cosmetic deterioration, accidental damage or misuse of the product. If the product has been tampered with in any way, the warranty will be void.
If you need to make a warranty claim, please fill out this form and send it to us. We will send you a returns form to you to send us the product. The information required:
- Proof of purchase from authorised retailer
- Proof of purchase within one year of original purchase date
- Barcode located on the product packaging
- Details of the reason for fault
Once we have received the form with these details, we will send you the address to return the product. Your new product will be shipped to you at our cost.