Deliveries and Returns
What is your return policy?
Here at Elixir Play, we want you to love your new pleasure vibe. If your package is unopened, still in original packaging and purchased from our website, we are happy to refund your item for you. Please note that shipping back to our headquarters in the USA and Australia will be at your own cost. If your package is opened or any seal has been broken, we are unable to return your product due to hygiene reasons.
How do I return a product?
We are gutted you don’t love your new vibe and would love to make this process as easy as we can. If your product meets the following criteria: Unopened, within the first 30 days and purchased through our website, please send us an email here to initiate the process.