/Support
Support2019-01-13T14:05:37+00:00

Contact US

Here at Elixir Play, we LOVE to hear from you. If you have any questions, concerns or suggestions, please feel free to reach out to us and let us know. We will endeavour to get back to you ASAP.

Please contact us HERE to let us know how we can assist.

Product FAQ

A: Check out our website to see a small cartoon on how to use. Our description will also have some information. Ultimately, it is intended to be used to make you feel good, so feel free to do as you please. Please note – for novelty use only. We make no specific medical claims for these devices but have given links to studies that show the positive health association with vibrators for women.

A: We are so sorry to hear this! In the rare event that your product has defects due to workmanship or functionality and is within warranty, please complete our warranty form here (link to warranty form). All our products come with a one year warranty from date of purchase through authorised dealer.

A: We do not recommend using a silicone lubricant. There are many lubricants on the market. We would recommend using a trusted brand. Pjur make an amazing water based lubricant that is perfect for sex toys.

A: We designed Aphrodite to be beautiful and multi-use. You can use your imagination but here are a few suggestions.

Underwear: Place Aphrodite inside your underwear. If you wish to have extra security, use the necklace to keep in place and loop around the band of your underwear on either side of your waist.

Neck: Simply use Aphrodite as a necklace. It is meant to be a choker and the higher it is worn on the neck, the stronger the vibration. Our necklace provided is a “one size fits most”, if it isn’t appropriate, feel free to use your own.

Clitoral stimulator: Use without the necklace to provide direct pressure. You can also flip the heart upside down to receive vibration in different places. Or use with the necklace to hold just against the clitoris (this can be helpful it you don’t want intense vibration – the pulsing against and away can be a great way to orgasm)

Shipping FAQ

A: Once you have completed your order, we will ship the product ASAP. Depending on which country you are in, we will email you shortly after your order has been placed with delivery details. Please contact us here if you are having issues

A: Not at all! While we would love for women to feel more comfortable using sex toys and remove the stigma, we also want you to feel comfortable. All of our products come in plain packaging and will be extremely discreet.

A: Please email us here and we will look into it for you straight away.

Returns and Deliveries

If for any reason you don’t love your product, you can return the product to us if it is UNOPENED. Unfortunately, for health reasons if the product has been opened, we will be unable to return it. Shipping back to our headquarters in Australia and the USA will be at your cost. Please email us here to organise a return.